Modernizing Digital Commerce for a National Home Security Provider

Our client is a long-established provider of home security and smart automation solutions serving customers at national scale.

Its digital commerce environment supports a service-led business model in which monitoring, installation, equipment, payments, promotions, and location-specific requirements all have to work together as part of a single customer experience.

For this home security provider, selling online was more complicated than a typical ecommerce experience. Customers weren't simply buying products. They were choosing security equipment, monitoring plans, installation services, and add-ons that all needed to work together.

Certain equipment was only available with specific monitoring plans, and promotions had to account for bundles, service requirements, purchase limits, and discounts. The storefront also needed to support both DIY and professional installation while connecting to systems for address verification, payments, and security.

Where customers lived added another challenge. Local taxes, alarm permits, and regulations varied by municipality, so the checkout process needed to identify and communicate the requirements for each customer's location.

Security was also a major concern. The existing ecommerce environment faced constant threats from bots, website scraping, fraudulent transactions, card testing, and DDoS attacks.

The challenge wasn't just to improve the online shopping experience. The client needed a flexible, secure ecommerce platform that could handle complex product and service combinations, protect against fraud, and simplify ongoing maintenance as the business evolved.

Tevpro developed a more flexible ecommerce experience that made it easier for customers to purchase and customize their home security systems. The solution supported everything from DIY equipment and professional installation to monitoring plans, product bundles, and add-on services.

The team also addressed location-specific requirements, including local taxes and alarm permits. This helped customers understand what was required in their area while ensuring the business could accurately calculate and manage associated costs.

Customizing Salesforce Commerce Cloud

The client's promotions went far beyond standard discounts and special offers. Many depended on the combination of equipment, monitoring plans, and services a customer selected.

For example, a customer might qualify for discounted equipment only after choosing a specific monitoring plan. Other promotions involved product bundles, purchase limits, maximum discounts, or customer-specific offers.

Tevpro built custom promotion logic within Salesforce Commerce Cloud to manage these rules, giving the client greater flexibility to create targeted offers without complicating the checkout experience.

Improving Enterprise Integrations

Behind the storefront, several systems needed to work together to process orders securely and accurately. Tevpro helped connect Salesforce Commerce Cloud with essential services, including address verification, credit card processing, payment security, and other transaction systems.

The team also collaborated with the client's API teams to improve integrations using MuleSoft. A key focus was reducing dependencies between systems so that changes to one API wouldn't require updates across multiple applications.

This made the integrations easier to maintain, reduced the risk of disruptions, and gave the client a more flexible foundation for future improvements.

Strengthening Security and Reducing Fraud

The client's storefront was experiencing high volumes of automated traffic, including bots, website scraping, card testing, and fraudulent order attempts.

Before introducing new security tools, Tevpro reviewed the existing technology environment to identify protections the client already had available.

Tevpro helped strengthen the storefront's defenses using bot detection and mitigation measures to identify suspicious activity, limit abusive traffic, and reduce fraudulent transactions.

Tevpro helped the client improve both the customer-facing commerce experience and the architecture supporting it. Most notably, fraud attempts fell from several thousand per hour to only a few hundred per day.

Reducing automated traffic also lowered unnecessary bandwidth and infrastructure consumption while giving support and fulfillment teams fewer fraudulent orders to investigate and process.

Beyond security, our client gained:

• A more flexible digital buying experience capable of supporting DIY and professional installation models.
• Custom promotion capabilities designed around monitoring services, hardware bundles, customer eligibility, and business-specific rules.
• Better support for service-led commerce, rather than forcing complex security offerings into a traditional retail model.
• More maintainable MuleSoft integrations with less unnecessary coupling between APIs and downstream applications.
• Stronger connections to critical transaction services, including address verification, payment processing, and payment security.
• Better handling of location-specific requirements, including applicable taxes and municipal permit considerations.

The result was a more resilient digital commerce ecosystem built around the realities of the client's business.

Engineering for the Complexity Behind the Customer Experience

Enterprise ecommerce becomes difficult when the transaction on the screen depends on dozens of decisions and systems behind it.

For this national home security provider, Tevpro helped turn that complexity into a more manageable architecture without losing sight of the customer experience.

Is your ecommerce platform struggling to keep up with your business?

Contact Tevpro to discuss your challenges and explore what's possible.